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  • How long does it take for an order to arrive?
  • This depends on the product ordered.  Most items will arrive in about 4-16 business days. International orders can take up to 3 weeks. If you're still not sure, just email us.  We're happy to help.
  • Why have I not received any order confirmation details?
  • Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process we send 2-3 emails, including an order conformation, a fulfillment notice, and a shipping notice.

    If you believe you may have entered your email incorrectly please contact us and we will fix it for you.
  • When Will My Order Be Processed?
  • ‏We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system.

    Orders will be processed within 24 hours of ordering and be shipped the next day after the processing day.

    All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

 

                                        CANCELLATION/CHANGES

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes. 

Please note that any orders that have already been packed or shipped cannot be cancelled.

All orders are provided with a free tracking number upon request.

For more assistance please contact-  Proguelco@gmail.com

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